1on1Chat Help Center

You may have blocked it earlier. Tap the padlock or “aA” icon next to the address, set Camera and Microphone to Allow, and reload the page.

Another app is probably using the camera. Close video apps, then reload. On iPhone, also check Settings → Safari → Camera.

Check that the microphone is allowed for the site and not muted in the call. Bluetooth headphones sometimes take over the microphone; try without them.

That is almost always the connection. Switch between Wi-Fi and mobile data, move closer to the router, or close other apps using the network.

About half of matches connect in around 10 seconds, and 90% within 15 seconds.

Matches are random. Follow someone you liked during a call and you can find them again in your list.

Yes. Hosts in live matches are real people on camera. There are no automated accounts.

Yes. The lobby has voice and text as well as video, and 1 on 1 chat rooms explain how people switch between them.

Every account gets 10 free tries a day. In the lobby, the Try a Free Match button shows how many you have left today. The count resets daily.

Prices change from time to time, so the current price of every package is shown in the app before you pay.

Coins and VIP are virtual goods and are not refundable once bought. If a payment did not complete correctly, email support with the date, amount and payment email.

A purchase only happens when you choose a package and confirm it. If you see a charge you do not recognise, email support straight away with the details.

Not in the App Store or Google Play. You can install the website so it opens like an app: on iPhone use Safari → Share → Add to Home Screen; on Android use Chrome’s menu → Add to Home screen or Install app; on a computer use the install icon in the browser.

Yes, but video uses a lot of data. The tips for a 1 on 1 video call on your phone help on slow connections.

No form. An account is created automatically the first time you tap Start.

Add an email in settings. Without one, the account lives in your browser and can be lost if you clear its data.

Tap Report inside the call or chat. Every report gets a reply within 24 hours. More in the 1on1Chat safety guide.

Adults only. Nobody under 18 may use the site.

Email support from the address on your account and ask for deletion.