Contact the 1on1Chat Team

Before you write, it is worth a quick look at the 1on1Chat help center. Most camera, coin and account questions are answered there in a sentence or two, which is faster than waiting for an email.

Email

Write to support[at]1on1chat.live (replace [at] with @). To help us find your account quickly, include:

• the email on your account, if you added one,
• the device and browser you were using,
• the date and rough time of the problem, with your time zone,
• for payments: the amount, the date and the email used to pay,
• a screenshot, if it helps explain what you saw.

Safety reports

The fastest way to report someone is the Report button inside the call or chat, because it attaches the right details automatically. Every report gets a reply within 24 hours. If something serious happened, such as a threat or a demand for money, report it in the app and email us as well. The steps to take straight away are in what to do if a call turns into a threat.

Privacy requests

To see, correct, export or delete your data, email us from the address on your account and say what you would like. The rights you have and how long we keep things are explained in the 1on1Chat privacy policy.

Feedback

Ideas, bug reports and complaints are all welcome, and the most useful ones are specific: “the Next button lagged on Chrome for Android last night” helps us more than “it is slow”. We read everything, even when we cannot reply to everything.